Resources For Signature Service Employees
At Signature Service, we like to provide our staff with resources to help you excel at your job. Click to take you there:
Smart Serve Certificate Information
What is Smart Serve?
Smart Serve Training focuses on issues surrounding safe and responsible practices when selling and serving alcohol. It is Ontario’s mandated training for all servers of alcoholic beverages in licensed establishments.
Why you need it.
Smart Serve trained staff have the necessary tools to help the licensee minimize risk and liability. Knowledgeable & confident servers will increase customer satisfaction and help provide a safer environment for all.
Is this program mandatory?
Yes. In January 2008 all serving staff in licensed establishments had to be certified and in possession of a Smart Serve certificate when working.
Who should be certified?
All servers, bartenders, door staff, security, managers and owners who take an active part in the day to day operations of their establishments must be certified. It is also strongly recommended that hosts and hostesses, ticket sellers, bussers, coat room and parking lot attendants take the training. This applies to full time, part time, contract employees, and volunteers or family members who help out on an occasional basis.
Where do I get training?
You need to do it online on the Smart Serve Ontario website.
Food Handlers Certificate Information
Food Handler Certification Program
The certificate issued by Toronto Public Health is recognized by the Ontario Ministry of Health and Long Term Care and other Health Units in Ontario. Those who successfully pass the exam will receive a Food Handler Certificate that is valid for five years.
There are three ways to obtain your Food Handler Certificate:
Classroom Session and Exam
All courses are offered in the Toronto area.
Instructors are Certified Public Health Inspectors.
Course is six hours of instruction followed by an exam.
Classroom sessions can be arranged at your location with a minimum of 15 participants.
Please call 416-338-7600.
Exam Only (Home study)
Exam materials PDF are available online or can be purchased from Toronto Public Health.
All exams are offered in the Toronto Area.
Please register by calling 416-338-7600 ext 2.
Approved Courses
The Ontario Ministry of Health and Long Term Care approves programs/companies to train and certify Food Handlers. For more information about recognized providers or how to become a recognized provider, visit the Ontario Ministry of Health and Long Term Care – Environmental Health website Opens in new window. In addition, Toronto Public Health will also accept certificates issued by any Ontario Health Unit.
Where do I get training?
Please find out more information on the City of Toronto website Food Handler Certification.
Uniform Requirements: What To Wear
At Signature Service Inc. we ask you to please wear the required uniform for each shift. We expect our staff to show up prepared and ready to work.
Why is wearing the proper uniform to work important?
- A uniform shows you are part of a team
- A clean and polished uniform emphasizes professionalism
- Uniforms make staff easily identifiable to the guests
Our Dress Code Policy
- Employees are expected to dress in the uniform specific to their position (unless the day’s tasks require otherwise.)
- Employees must always present a clean, professional appearance.
- Everyone is expected to be well-groomed and wear clean clothing, free of holes, tears, or other signs of wear.
- Clothing with offensive or inappropriate designs or stamps is not allowed.
- Clothing should not be revealing.
- Clothing and grooming styles dictated by religion are exempt.
- Long hair should be tied back, and beards must be trimmed neatly.
- If you choose to wear make-up, a light natural look is preferred.
- Fragrances should be sprayed very sparingly or not at all since some places have a no fragrance policy.
- Nails must be trimmed and clean, as dirty nails can be a contamination hazard.
- Minimal jewelry should be worn as bracelets, watches, and rings could fall into food, creating a physical hazard.
- Employees in violation of the dress code policy are expected to immediately correct the issue. This may include having to leave work to change clothes.
Thank you for following our dress code policy details below. Any questions? Please contact the office at (416) 530-1600.
Chef / Cook Uniform
- Plain black or white chef jacket (no logo)
- Plain black or white apron
- Chef pants or black work pants (polyester/cotton “Dickies” type)
- All black slip-resistant shoes
- Chef hat, head cover or hair net
Food Prep / General Kitchen Helper Uniform
- Black-collared dress shirt or polo style shirt (no logo)
- Plain black or white apron
- Black dress pants or work pants (polyester/cotton “Dickies” type) – NO jeans, joggers, leggings, or tights
- All black slip-resistant shoes
- Hair tied back with a hairnet
Dishwasher Uniform
- Solid black t-shirt or polo shirt (no logo)
- Plain black or white apron
- Black dress pants or work pants (polyester/cotton “Dickies” type)
- NO jeans, joggers, leggings, or tights
- All black slip-resistant shoes
- Hair tied back with a hairnet
Server / Bartender Uniform
- Solid black collared dress shirt – button-down, with long sleeves
- Solid black dress pants – NO jeans, joggers, leggings, or tights
- Solid black comfortable casual dress shoes
- Black belt, socks, long black tie/bow tie (if required)
- Tools: beer/wine opener, pen, black waist apron
Transportation Information: Plan Your Route
It is important you get to your shift on time. Give yourself extra time on your first shift so you can figure out where to park or be dropped off, time to walk to where you need to go and where you’ll be working.
Toronto Transit Commission (TTC)
Info: 416-363-4636 (fares, routes, schedules and service)
Main Switchboard: 416-363-4000
Learn more at TTC >
Mississauga Transitway | MiWay
Info: 905-615-INFO (4636)
Press 2 – Route Planning and Travel Planning Assistance
Learn more at Mississauga Transit >
Brampton Transit
Info: 905-874-2999 (Schedules, Fares, Routes & Services)
Learn more at Brampton Transit >
York Region Transit | Viva
Info: 905-762-2100
Learn more at York Region Transit >
Durham Region Transit
Info: 1-866-247-0055
Learn more at Durham Region Transit >
GO Transit
Info: 416-869-3200
Learn more at GO Transit >
Our Expectations As a Member of The Signature Service Inc. Team
- Thank you for being part of our team.
- Always confirm you received the assignment information.
- Plan your route. See transportation information.
- Wear the proper uniform. See uniform information.
- Check in with the assignment manager at least 15 minutes before your shift start time.
- Be respectful to everyone you are working with.
- Ask questions if you don't understand a task.
- Follow safe food handling procedures.
- Avoid using any substances (ie. alcohol, cannabis) while on the job.
- Complete your entire shift. Do not walk off a job.
- Communicate any issues or problem to our office.
- Always put your best foot forward and show excellent customer service! Thank you.